Service Features
- Access to a Borland Support Engineer.
- Offers assistance to customers who have questions regarding the features and capabilities of Borland "Group B" products prior to purchase.
- The service will be provided for Borland "Group B" products used in accordance with the defined hardware and operating system requirements only.
Requirements
- Upon submitting an Presales incident, the customer will receive a Support Reference Number that should be used in all communication regarding the incident.
- The customer should provide a clear, detailed description of the question.
- All services are provided subject to Borland Support Program's Terms and Conditions.
Restrictions
- Borland will endeavor to provide answers to questions within a reasonable time. If the nature of the question prevents Borland from providing a resolution within a certain period, Borland will provide customer with a timeframe when a answer can be expected.
- Borland reserves the right to advise Customer to use Borland's consulting or support organization for additional assistance in resolving problems that are not presales incidents. Such services would be subject to Borland's then current fees and terms.
- The services apply only to Borland developed software and not to third-party technology which may be bundled with the Borland software product.
- Questions on usability, customer specific application code, debugging, the creation of programming samples, connecting to database servers, etc., as well as pre-release or trial versions are not supported under this service.
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To log a Presales case, select the applicable product below:
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NORTH AMERICAN PRESALES SUPPORT PROGRAM
