Customer Profile

Electronic Data Systems (EDS)

Company

EDS is a leading global technology services company delivering business solutions to its clients. EDS delivers a broad portfolio of information technology and business process outsourcing services to clients in the manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries and to governments around the world.

Industry

Services, Technology

Geography

Americas, Europe/Middle East/Africa, Asia Pacific

Challenges

Cost effectively develop and deliver quality solutions for EDS clients
Improve the productivity of applications delivery globally
Integrate best of breed products into EDS processes in a way that differentiates EDS from the competition

Results

Projected annual cost savings though improved productivity and standardization
Improved quality of service delivery and client deliverables
Standardized best practices for software configuration management and change management through the implementation of EDS customized Borland StarTeam workflows
Deployment of over 12,000 global users on Borland StarTeam
Integration of Borland StarTeam and Borland CaliberRM with Mercury Test Director for defect traceability

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Clients

EDS has an excellent partner relationship with Borland. Borland’s leadership team and talented group of consultants have consistently demonstrated their commitment to working with us to accomplish our goals. Borland understands the increasing need to be competitive and makes it easy to do business with them. Through an enterprise licensing agreement, we can efficiently and cost-effectively deploy their software to our clients. In this business, it's all about being on the right side with the client -- from everything between tools and processes to quality delivery. It's critical to what we do. Mark Bilger, Vice President and General Manager, Global Applications Delivery at EDS