Customer Profile

Scientific Games Corporation

Company

Scientific Games Corporation is the leading integrated supplier of instant tickets, systems and services to lotteries, and the leading supplier of wagering systems and services to pari-mutuel operators.

Industry

Media & Entertainment

Geography

Americas

Challenges
  • Increase customer satisfaction
  • Meet industry certification for best practices and requirements
  • Improve visibility into the software delivery process
Results
  • Increased customer satisfaction
  • Accelerated target date for NASPL compliance by 18 months
  • Significant reduction in rework
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Resources

Our primary Borland consultant has been invaluable. He’s an expert in CMMI. He has gotten to know our business and what we are trying to achieve, and he is always looking out for the best interests of our company. — Susan Harris, Vice President of Technical Services for Scientific Games