Customer Profile

Kaiser Permanente

Industry

Financial Services, Healthcare

Geography

Americas

Solutions Products Services Challenges
  • Maintain competitive leadership through delivering better integrated, more accurate health information to members and doctors
  • Eliminate error-prone, resource-intensive manual change management processes
  • Establish change request accountability and visibility
  • Scale to accommodate a large, growing number of change requests
Results
  • 30% improvement in staff productivity
  • Improved accountability and efficiency
  • Improved ability to execute on the business vision
Print Page Contact Sales

Resources

The challenges presented by this initiative were substantial. But whenever we’ve run into a hurdle, Borland has been 100 percent behind us. Working jointly with Borland to ensure that this huge amount of work would be manageable proved key to our success. Joe Kowalski Manager, KP HealthConnect Change Management Group.